Posts by C J

Be All You Can Be Do All You Can Do!

I am so grateful to all of you who participate in our monthly survey’s. Your answers help me to help YOU!
There were many similarities in the concerns when it comes to Disinfection. However, the greatest concern of all was making sure as Salon owners, as Technicians and the entire Salon team, proper Disinfection was practiced and practiced properly.
It isn’t enough to do the basics “just to get by”. Clients are looking for more and as Salon Owners, we should provide more. Just like the products we used on our feet 50 years ago don’t work in today’s environment, the Disinfection products of yesteryear…
are not enough.
I touched upon this in my last Blog. But, I was asked to provide more information as to how to set up a manual. Which, I have done.
Choose your Disinfection Product (s).  Is your implement cleaner the same as your surface cleaner?  Do you use an Ultrasonic cleaner to clean your tools? What do you use to clean your Pedicure tubs?  Are the jetted?

Page 1 of your manual should include an outline.  Once you have made your outline, you should tab your pages so information is easy to find.  An example of an outline would be:

1:  Our Disinfection product (s)

2:  Our procedure (s)

3:  MSDS sheets (Material Data Safety Sheets)

4:  What to do in case of an emergency (on each product)

5:  Our training (What do you do to train your team)

6:  Our pledge (Each one of your team members signature)

7:  Advertise



In this section you want to have an individual page for all the Disinfection products you use.  An example would be:

  1. BioSon – Ultrasonic Disinfection product for an Ultrasonic cleaner
  2. BioSurf – Surface and Implement cleaner
  3. BioVac – Jetted tub cleaner

Each page should be a full description of what each product is, and what it’s purpose is.



In this section you want to list each product on a separate page and write a full description of how each product is used.  What is your procedure?  An example would be;

  1. BioSon cleaner;  Cleaner used for cleaning of our tools and implements. BioSon is placed in our UltraSonic cleaner to properly and fully cleanse our tools and implements prior to Disinfection.  After each service tools are processed in the UltraSonic cleaner for thorough cleansing.


 MSDS SHEETS  Material Data Safety Sheets

Whatever Manufacturers product you use, an MSDS sheet should be provided for each product.

The MSDS sheets will be valuable able for you in the event of a reaction or a medical emergency.  Should Medical personnel be contacted, they will ask you for the MSDS sheets.



Emergency phone numbers should be provided in this section

  1. Owners name and phone # (in the event they are not on premise)
  2. Police
  3. Fire
  4. Hopsital



In this section, I would list what your training procedures are.

  1. Do you train each new team member first day of hire?
  2. Do you require your team to study each product, what the contact time is and how each one should be properly used?

The amount of detail you can provide in this section will be crucial to providing comfort to your clients.  They will want to know that each of your team members are on the same page.



In this section, I would have each one of your team members sign a pledge that they have been properly trained and agree to follow proper disinfection protocol within the Salon environment for the protection of themselves and their clients.



This section is more about placing signage throughout your Salon notifying your clients that you DO follow strict Disinfection procedures within your Salon.

This information should be on your stations, your windows AND all your Social Media pages including your website.

Shout it out with joy and be proud of your Professionalism

I can’t say this enough.  Disinfection is no joke.  Look deeper into the products you are using.  Are you just getting by?  Are you more concerned about price than you are quality?  Our Salon environments are not getting any safer.  But….we CAN make them SAFE!

Centre for Beauty Salon Supply proudly offers Micrylium Disinfection products.  Used for over 30 years in the Dental Industry, Centre for Beauty has been the leader in introducing Micrylium to the Salon Professional.  For more information click here.

CJ Murray

President, Centre for Beauty Salon Supply

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Is your staff following proper disinfection protocol?

“Is your staff following proper disinfection protocol” was the #1 concern we received from our survey regarding Disinfection. As it should be.
We so often find in many Salons where one or maybe two people are on the same page in knowing the proper Disinfection procedures, but the rest of the staff either doesn’t care or just doesn’t know.
It is important to know exactly what the Manufacturer’s protocol is with the product you are using. Don’t assume they are all the same….they aren’t.
  • Some are diluted, some are not
  • Some require 10 minute contact time, some do not
  • Some need to be replaced daily, some do not
  • Some are high level grade of Disinfection, some are not
  • Some can cause damage to vinyl & ceramic, some do not
  • Some need to be disposed of carefully due to OSHA regulations, some do not
  • Some are carcinogenic, some are not
  • The list can go on and on
If you don’t know how your Disinfection products work
How can your team?
I think it’s important for us all to realize that proper protocol for Disinfection procedures within your Salon should be your #1 priority.  It doesn’t matter whether you use Bleach, Barbicide, Caviside, Micrylium or any other brands.  What does matter is you know what the specific directions are in order to use it properly.
What also matters is that everyone on your team is educated on all the specifics when it comes to Disinfection.  In fact, I have a few suggestions on what I feel should be mandatory in every Salon facility.
  • Have your Disinfection MSDS (Material Data Safety Sheets) easily accessible
  • Have a manual listing the dangers which can be present in our Salon environments
  • Have a list of steps which need to be followed with each service
  •      How to properly clean your work station
  •      How to properly clean your implements
  •      How to properly clean your pedicure bowls
  •      How to properly clean your surrounding areas
  • Check your State guidelines (this should actually be first)
  • Know the grade level of your Disinfection product (Low -medium – high)
  • Know what types of bacteria and fungi your Disinfection will kill
  • Know your contact times
  • Know how to care for someone if swallowed or made contact with skin or eyes
  • Display “how” you disinfect in your Salons

I also believe with any new hires, Disinfection should be a crucial part of their training.  I also believe monthly meetings should be held to do a double check that everyone in your Salon is following the same procedures.

If you are independent within a Salon, don’t be angry that you “appear” to be the only person following proper protocol.  Offer a suggestion to the owner as to how he/she can get her team on board to be the “best they can be” regarding disinfection.

Gather pertinent information for the brand you are using.  Reach out to your supplier for marketing materials and specifics which give you more knowledge of the brand you are using.

Be proud of what you do and share it daily.  Let your clients know by displaying signage in your salon and let them see the steps you take before and after (and sometimes during) their service.

Proper disinfection is no joke.  It only takes one(1) time for something to go wrong.  I know for myself, when I learned first hand about proper disinfection, I knelt by my bed and prayed that night thanking the Lord that there were no injuries or infections caused by the “lack” of disinfection I had been doing in my Salon for 18 years.  I learned a valuable lesson and changed the way I did things not just in my Business, but in my home as well.

The time is now…..learn all you can… all you can…..and do it right!

Centre for Beauty proudly recommends Micrylium for your disinfection needs. 

It’s your Kinder – Greener – Safer product for proper Disinfection.

Contact time is less than 60 seconds!

For more information…click here!



CJ Murray
Centre for Beauty, President
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How effective is your Disinfection?

When we posted our January survey “What is your #1 concern when it comes to Disinfection in your Salon”, I was not at all surprised by the comments from those who participated.
Thank you, BTW, for your participation
The concerns are as follows:
  • Effectiveness
  • Safety
  • Salon knowledge
  • Proper usage
These are some very serious concerns….and should be!
In previous years (many many) when I had my Salon, the concern of disinfection was no where near the concerns we have now.  Viruses, Bacteria, Fungi always existed, however, we weren’t privy to them, and quite truthfully even though they have always been around, there are more to worry about today and they are more dangerous.
I recently realized the most current problem today with Disinfection is much like the problems we have with products we use in our Foot Care room.
 The disinfection products of 50 years ago, no longer suffice for the concerns we presently deal with in our Salon.
This picture is a perfect example:  If you look at the two(2) bottom examples of products used quite frequently in our Salons and Spas, you can see a clear difference in the amount of time it took to get from point A to point B.  Our BioSurf disinfection products (#1) clearly has more efficacy, in less time.
But, how do you really know how effective your Disinfection products are if they don’t provide you with this type of information?  Each Mfg. should have case studies, pictures, MSDS sheets for you to read and compare to other products exactly what their efficacy is.  I know with our BioSurf products, this type of information is plenty.  After all, if BioSurf is used in our Medical arena (for over 35 years) i’m feeling pretty confident the testing is accurate and we can get a ton of it.
Time is of value isn’t it?  We don’t just deal with how efficient our products are, we also deal with how long do you have to wait for them to kill the viruses, fungi and bacteria we are exposed to on a daily basis?  3 minutes, 5 minutes, 10 minutes and sometimes even longer.  Isn’t it better to have a product which is effective AND quick?
You also want to know if your disinfection product is a low, medium or high grade disinfection.  Low grade may be acceptable by your State board, but really?  Are you comfortable using a low grade disinfection product in your facility?  Sadly, I know many Salons do.  I struggle with these conversations because they are basing their choice on price instead of effectiveness.
Another point to realize is if you mix your disinfection solution with water, this can also reduce it’s effectiveness.
To summarize, determine what you want in “effectiveness”.  
Do you want to get by just on the basics, or do you
want to be better than needed?  
Ask the provider of your disinfection product to provide you with full disclosure on the brand.  Ask for lab testing and case studies.  And, don’t forget to make sure you have your MSDS sheets readily available at your Salon in case you need them.
Centre for Beauty chose to carry Micrylium products due to it’s efficacy and due to the fact is is safe for the environment AND our technicians.  This is important.  How do you dispose of your Disinfection products?  Can they be flushed down the toilet, rinsed down the sink or…..are you really suppose to call a waste removal Company to dispose of it?
You can reach out to me if you want more information on our Micrylium products,   This article is about making sure you know how effective your Disinfection product is and if you don’t, information on how you can find out.  However, effectiveness just doesn’t have to do with products but how it is used.
Tune in next week for product usage information and Salon knowledge.
CJ Murray
President, Centre for Beauty
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7 Ways to Perform a Waterless Pedicure

My final blog pertaining to our survey asking “your #1 question about Pedicures” pertains to Waterless Pedicures.
I am asked this question on a regular basis which to me is very enlightening because it is an indication that us as Foot Care Providers are taking seriously the big influx of geriatric, diabetic and immunocompromised clients.
I was performing Waterless Pedicures back in the 90’s as add on services in my Skin Care and Massage rooms. It wasn’t from a safety factor, it was strictly about adding service $$$$ to my Salon/Spa.
However, in the 20th Century, it’s a different story. Waterless Pedicures are sometimes a must for safety reasons. And, with Mobile Salons on the rise it’s the perfect scenario for the convenience of our Technicians who don’t have a running
supply of water.
Waterless doesn’t mean less luxury, less ambience AND it doesn’t even mean more clinical. We can still taylor the Foot Care service to the design of our liking. As with anything we do in our craft, it’s all about the imagination.
Let’s begin with the cleansing or “soaking” process.  The two brands I offer at Centre for Beauty is LCN Urea Foot Care and Footlogix.  I really don’t like to show favorites but, I do have to admit, for this process I personally like the Urea Foot Bath.  Although both brands include Urea as their base, the Urea Foot Care has additional ingredients which add a more silky, luxurious, cleansing feel.  However, the reality is you can use this method with most any brand.
The idea of doing a “foot soak” is to cleanse the foot and begin the softening process of the cuticle and the skin.  Therefore, I wouldn’t recommend you skip this step.
 Here are 7 different methods;
  1. Put your foot bath or soak in a spray bottle and fill with water. Spray the foot. Or,
  2. Simply massage your soak directly onto the skin and massage or “cleanse”
  3. Wrap the foot with a heated towel, apply light squeezing pressure (alternate) and when cool,wipe off.  Or;
  4. Use a facial steamer directed at the feet allowing the pores to open and sooth, cleanse and soften the skin.
  5. You can also just spray or massage the foot and let sit while performing cuticle work.
  6. Another method is to make a solution of foot bath or soak in a large bowl.  Place clean towels and let the solution wet the towels.  Place the wet towels in a towel warmer and use those as a cleansing cloth.
  7. Finally, if you wanted to skip the bath or soak all together, use a foot deodorizer or a disinfectant which is safe for the skin.  Spray on the foot and proceed.

Manicuring of the toenails is the same as you would do in any procedure using your favorite cuticle cream and stainless steel implements such as a spoon or cuticle tool.


Don’t think just because you are performing a waterless service, you have to skip the scrub.  Our LCN exfoliating scrub and our Footlogix seaweed scrub both, can be used without having to rinse with water.


7 application suggestions


  1. Using the aforementioned scrubs (because I can’t speak for all brands), massage the scrub onto the dry calloused areas until the scrub has processed into the skin and it becomes dry.  Simply wipe away the excess with a dry towel.
  2. Using the same process but use a wet-warmed towel to remove the excess.
  3. If you have a catch bowl and a water supply, you could use a pitcher with warm water and pour over the feet to rinse.
  4. You could use a facial steamer to moisten the foot and remove with a dry towel.
  5. Mix your bath or soak with the exfoliating scrub and use together at the same time.  Massage onto the foot for cleansing and exfoliating at the same time.  Wipe with a dry towel, or a warm heated towel.  Or;
  6. Use your scrub first (after you sanitize the feet) and THEN use your spray bottle solution to rinse and wipe.
  7. Mix your scrub with your foot massage cream at the end of the service.

Keep in mind, Manufacturers have a suggested protocol because they developed it.  They also have a suggested protocol because they are frequently asked.  People inherently need direction.


However, that does not mean you can’t “re-invent” the protocol for your own convenience.


Our next process would be callous debriment.  Again, there is choice if you want to offer a callous debriment with your Waterless Pedicure.


Sometime, because of the person’s health, you may choose not to offer this process.  Other times you may be offering an onsite Pedicure for a wedding party or business event and callous debriment just isn’t conducive.


If you are offering a Waterless Pedicure in your Salon/Spa as a regular on the menu and never using a Pedicure bowl, callous debriment should always be a part of the service.  Unless of course you have a client who for Medical reasons shouldn’t be filed.


I caution you however, please know the dangers we present when using the wrong files.  I again direct you to a previous Blog.


7 Callous Debriment ideas


  1. Spray the dry or calloused area with a “safe” callous spray.  Using your Professional foot file, begin your filing.  Note:  If using a product which contains harmful to the skin ingredients….be sure to NOT spray on the area of the foot that isn’t unhealthy.  If you do, you will affect the integrity of the good skin.
  2. Using the same process above, wrap the foot with a plastic foot bag.
  3. Using the same process in 1 and 2, wrap a wet heated towel over the foot.
  4. Using the same process as 1, lightly wrap the foot with a dry towel to set.
  5. Using the same process as 1, in lieu of using a foot file, use your hands and perform a massage.  If you are using a good callous product like the LCN Soak Spray and/or Footlogix callous softener, you will find this method to be useful.
  6. Callous debriment with the right products can be used by itself without having to soak or exfoliate.  This would be considered a “dry” Pedicure instead of a “waterless” pedicure.
  7. With all of the above, once you have completed the callous debriment process, simply wipe away the debris.

If you haven’t noticed by now, there are so many options and variations.  There is no right or wrong.  There is no my way or the highway.  It’s all YOUR way.


Do what you are comfortable with.  Offer the ambience as you see fit.  Work within the confinement of your own space.  Make it WORK for YOU!


From this point on, your Waterless Pedicure isn’t a whole lot different then any other type of pedicure.


Finish as always with your Massage and your toenail refinement using nail polish, gel polish, nail art or glitter.


In closing, how about 7  names other then “Waterless Pedicure”?


  1. Safe Process Pedicure
  2. Water Free Foot Care
  3. Dry before your eyes Pedicure
  4. Pedi Dry
  5. Less is Best Foot Care
  6. Geriatric Foot Care
  7. High and Dry Pedicure

Have fun – Be creative




CJ Murray, President

Centre for Beauty Salon Supply


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Pedicuring Cancer Patients

One of the most appreciated questions I received in my December survey was in regards to Pedicuring Cancer patients.

This is such a great question because it involves a wide scope of areas within our Foot Care arena that we should be addressing and/or following daily.  It also brings us back around to my favorite phrase “education is the key to success”

Let’s begin with the #1 most important practice that we should do in our Foot Care room.  Proper cleaning and disinfection.  It is important on a normal day but, if you plan to promote or offer a Foot Care service to anyone who  has cancer……you best be on the top of your game when it comes to cleaning and disinfection.

The #1 concern of Cancer patients

External influences

My recommendations in the Foot Care room would be as follows:

  • Prior to the appointment, thoroughly cleanse and disinfect your Foot Care area.  A high grade level of disinfection solution should be used.
  • Recommend to your client to either purchase from you, or bring in his/her own set of tools and files
  • I suggest a dry pedicure.  You can offer a beautiful dry Pedicure if using the right products.  The only difference is the cleansing of the feet procedure would be done with a spray bottle in lieu of putting their feet into a foot bath.
  • Do not cut cuticles.  There a products which will eliminate excess cuticle without having to cut.
  • Callous debriment should be done very carefully and most important do NOT use sandpaper, pumice, or a cheese grater type file.  For more information on which files are safe click here
  • Be gentle with our Massage.  Many cancer patience will have a tendency to bruise easily.

Many things happen to the Nails

Where education is important as well, is learning how to identify what is happening to the nails and what to do or not to do with them.  In many cases regarding cancer patients, it’s the nails which can become more affected.  Like losing hair during treatments, nails can often be effected.

  • The nails may look bruised, turning colors of black, brown blue or even green.  It’s common that people of darker color will show more of a change when it comes to color of the nails.
  • Blemishes on the nails are common.  Horizontal or vertical lines and/or small indentations.  The good news about this type of reaction, the nail will go through stages which mark the different cycles of chemotherapy.  They are not permanent, they will grow out as the nail grows out.
  • Nails may become thin or brittle.  The hard part about this is the nails won’t grow as long or maybe be as hard as they use to be.  Again, the nails will grow out and if using proper cuticle care, they can grow out healthy.
  • Nails can also become dry which in turn can cause frayed cuticles.  Try not to cut them.  Use a cuticle cream to condition and add hydration to the cuticles.  One treatment in the Foot Care room won’t make a difference.  It is important to educate your client on a daily maintenance routine.
  • Ingrown nails can also be a problem.  Especially if the nail becomes dry and the cuticles become frayed.  Again, a cuticle treatment is the answer.
  • The worse case is the nail can lift completely off the nail bed and in some cases actually fall off.  Unfortunately when this happens, it is a breeding ground for bacteria.  My suggestion would be if at all possible, inform your client as soon as possible the importance of daily nail care maintenance from the beginning.

We aren’t just speaking of toenails

These conditions are often found on the fingernails as well

What we need to educate our clients about

  • Keep nails cut properly and clean to reduce the risk of infection
  • Do not wear artificial nail products.
  • Wear gloves when gardening, cleaning and washing dishes to avoid getting any cuts or abrasions
  • They can wear nail polish to hid any imperfections
  • Use a non-acetone polish remover.  It will be less drying on the nail and surrounding skin.
  • Don’t bite or pick at their nails or skin.
  • Use a cuticle product to keep their nails hydrated and the surrounding skin moist
  • Be careful with exposure to too much water.  Over exposure can lead to fungal infections in the nail bed.
  • ANY signs of redness or inflammation, consult a Doctor immediately.

In reality….cancer or not….

this knowledge of how to care for your nails

should be shared with ALL your clients

Additional changes

When we think of the many changes that can happen as someone goes through chemotherapy, hair loss and nausea are probably what comes to mind first.  And, we don’t often realize that there are many other conditions which, can cause changes of our nails. 

This is just one of the reasons “again” we are often, as Pedicurist, the first responders.  We need to be informed, educated and ready to know how to manage and how to refer to a Medical Professional if necessary.

CJ Murray

President, Centre for Beauty




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What Wikipedia can’t tell you about using the right products

Going down my list of questions from our December survey “again”, the questions of knowing what products to use in our Foot Care room came up more then once, in many different faces;
  • Getting the right products
  • Effective products
  • Removing rough, extensive dry skin build up
  • How to make feet soft again
  • Getting dry heels to look great
  • Easiest way to manage dry peeling skin
  • What are the best products to use
  • What is the best product to reduce calluses
  • How to get super smooth feet
  • Etc. etc.
What connected with me about these questions is the obvious need for us as Technicians to first realize this is not something you and only you can fix. This is a team effort between you as the Professional and your client. In addition, these concerns are not able to be completely fixed in just one Foot Care service. There is a process.
Last week I went to the Salon to get my nails done. I do this religiously every two weeks.
My Technician, whom I trust explicitly kindly said to me…..”I need you to
make a conscious effort to apply cuticle oil daily, “please”
I was first embarrassed.  I knew how badly my cuticles have gotten.  It’s winter time.  They always get dry in the Winter.  Why?  Because I do nothing all year long to take care of them, during the cold Winter months they tend to look a whole lot worse.
But then, I thought how brilliant of her.  Just the way she made the comment was so real, so genuine with a hint of “do this for me”.  The one thing she didn’t do though, is follow through with making a sale.  And, BTW……I have no cuticle oil at my house.
I opened with this story because we have to realize, we are not magicians.  The simple answer to all the above questions certainly does have to do with products we use in our Foot Care room.  But, it also has to do with the follow up of home care.
I personally would love to know the products behind these questions.  Our industry is so fixated with scents and oils and all that glitters and gold.  We honestly don’t think much about what the products we are using are doing for “us”.  If they smell good, if they “look” like they are providing a pretty Foot Care service and in many cases if it’s a well known brand… will be used.  Well, i’m here to tell you…….if that’s what you are using, you will never be able to resolve the problems associated with the above questions.  Why??????????
The majority of these products which we all know i’m talking about, sit on top of our skin.  When applied, they smell good, they look pretty and they feel pretty.  That’s all they do.  They make us all smell, look and feel pretty.  But, they don’t take care of the dry skin on our feet, they may make our feet feel soft but for a very short period of time, they can not reduce callouses “naturally” and they certainly can not aid in the care of rough, calloused skin build up.
The products used mostly in our Foot Care arena will wipe off on a towel, in the shower, on the floor, in your shoes….the very first thing your feet touch.
So….what do we do?
  • First, we need to understand that healing comes from the inside out.
  • Second, we need to understand we need to be using products which have hygroscopic properties.  Meaning, products which will process into the layers of the epidermis to allow the skin to heal “from the inside out”.
  • Third, we need to understand this healing process does not happen over night, nor can it happen just once every 4 weeks and be expected to be “repaired”.

Healing is a process.  Consider this;  You have an infection in your eye.  The Dr. tells you take take a Tylenol.  The Tylenol will help you feel better, but it won’t rid the infection.

The same is true for products used in our Salons.  They make us feel better, make your client feel better, but they aren’t really solving a problem.

Think about that!  Reach out to me if you want information on product recommendations!

In closing, not all products are created equal AND we don’t make money by being a “me too” Salon using “me too” brands.  Our feet have changed over the past 50 years, our industry has changed drastically over the past 15 years and our responsibilities as “first responders” are greater.

CJ Murray, CMP, CPod, LNT

Centre for Beauty

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7 causes of Thick Toenails in our History?

The question of managing thick toenails came up several times in our December survey. This is a great question and a very serious topic we all need to talk about. Not only because we see this quite often in our Salons, it is also an area of concern when it comes to working within the limits of our license. In addition, how we manage thick toenails can literally be a matter of life or death.
Let’s first discuss what can actually cause thick toenails;
  • Walking barefoot in public areas
  • Frequent or prolonged exposure to water
  • Shoes which constrict your feet
  • Damage to a toenail
  • Athlete’s foot that spreads to your toenails
  • Medications which suppress your immune system
  • Genetics
  • Smoking
  • Aging
Approximately 20% of our adult population has onychomycosis. This is a condition when a fungus or yeast enters your toenail.
The fungus or yeast grows under the nail, where it is moist. The infection will initially be minor, but with time, lack of care and improper pedicuring it may spread and cause your toenail to grow thicker and in many cases cause other symptoms as well.
For many reasons, I love that this question was asked.  Statistics show us the geriatric client, the diabetic client are our greatest source of revenue in the Foot Care venue.  All of the above bullet points, affect a fair amount of these clients.
This brings us to the question….does performing a service on a client with thickened toenails place us out of the limits of our license?   Working on a thickened toenail “does not”.  However, working on a thickened toenail with suspect of fungus “does”.  And, the only way to know for sure is to refer to a Medical Professional.  A Dr. can order a culture which will determine if the thickening is indeed a fungus.
If the client is cleared and you move forward with a Foot Care service, it is imperative to know how to manage this service and how to inform our clients that at home care is mutually important.
Advanced education on this subject is always the best way to go.  I’ve said this before, and I will say it again….”Having a Professional license does not qualify you to care properly for this type of client!”  There are so many concerns in the proper way to manage thickened toenails.  Concerns which, CAN be a matter of life and death.
  • “digging” to aggressively, to deep
  • causing separation from the thickened build up to the skin
  • expecting this issue to clear in just one service
  • causing bleeding
  • causing more damage

IF and only IF it is determined through Dr. referral which verify’s you are not dealing with a fungus…here are some tips and precautionary measures;

  • Never clean under or around the nail when the area is dry
  • Never clip the nail when the nail is dry
  • Soften the nail and surrounding area with a callous softening product while slowly working the accumulation under and around the nail-DO NOT FORCE THE THICKNESS AWAY FROM THE SKIN.  Doing this will cause a separation which can cause portal of entry for bacteria or fungi to enter
  • Trim the toenail in little bites.  Improper trimming can also cause the nail to lift up from the skin
  • Use proper tools when working with these clients.  Stainless steel (100%) is the only proper tool
  • Practice proper disinfection procedures
  • Follow up with a recommendation for at home care is mandatory
  • Schedule subsequent appointments for evaluation and further care if necessary

It is only with proper advanced education which will help you gain the know how AND the confidence to service a client with thickened toenails.  Knowledge will build your confidence and will help you to educate your clients on the importance of Foot Care.


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Getting clients to care for their Feet can keep you out of trouble!

Wow!!!!! its 2018?

It always seems like a year is such a long time away, until about the 4th quarter. When October comes, the rest of the year just seems to blow by and we look back and say “what the heck happened to 2017?”

Well, here it is and I am so excited to begin another year of my educational Blogs.  I’ve changed up the style a little and i’m beginning with questions asked of our survey

“What is the #1 question you have about Foot Care?

There were so many great questions and I plan to answer all of them (over a period of time) beginning with


This is such and important question because it affects our Pedicure Service and our retail $$$$.  And, it for real, can keep you out of trouble.
My short answer would be “educate”. However, we know, there is no short answer.

This brings me back to my days in my Salon. I have upwards of 11 Nail Technicians at one time. They were awesome. They were young (as I was), they were extremely talented, and they were passionate about what they did.

But, every time a question was asked by a client, they always directed the client to me. Regardless of what the question was. In hindsight, I realize this was my path. This was the beginning of my career, my passion in “education”…my love for the Beauty Industry.

The reality is though, any of my technicians could have easily answered those client questions. So why me?

It is so clear to me now, and this is truly the gist of what I wish to do for all of you. Educate YOU so you can educate your clients.

THAT is how you get your clients to care about Foot Care.

We begin with the simple concept;  Our feet carry us                                 around for a lifetime.

Why wouldn’t you want to care for them?

Daily maintenance is not a huge deal. After all, we brush our teeth every day right? What would happen if we didn’t. Hmmmmm, rotten teeth, bad breath, infection…just to name a few.

It’s the same with our feet. Teach your clients that what we eat, what we drink, medications, weight, nutrition all has an affect on what happens to the skin on our feet. But of course, not everyone is going to be super healthy and drug free. So let’s go to plan B.

Maintaining the health of the skin on our feet will ensure                               a lifetime of Happy Feet.

In addition, helping your clients realize the value of maintaining the health on their feet, not only makes your job easier but it eliminates any question of working out of the limits of your license.  Happy feet are safe feet to service.

Develop a hand out;  A simple 3 x5, 4 x 6 or 5 x 7 card with a care routine for your clients.

Don’t walk around barefoot. Even in your own homes
Hydrate daily, drinking 8 glasses of water per day
Moisturize daily. Find a routine which works for you
Use the right products – Fluff n Buff is a temporary fix
Proper shoe fitting

It only takes 30 days for a routine to become a habit

Give your clients the 30 day challenge;

Take before pictures (and after)
Recommend an at home care product
Offer a prize for the client with the best results
Host an event to announce the winner

For you as a Technician, Education is the key to success.  Take advanced classe so you understand and have the confidence to share with your clients the importance of at home skin care.

Study the products you promote.  The more you know about the products, the more comfortable it is to recommend.

Follow what you preach. do you have a daily maintenance routine?  Try the products you promote.  It makes it easier to talk about them and give them a visual of what the products can do.

Just having a license to do nails doesn’t qualify you to teach your clients about caring for their feet. It qualifies you to perform a service.          What comes next is completely up to you.

Is it easy to teach your clients how important it is to take care of the skin on their feet?  Absolutely.  If you are informed and educated on what you do and promote, your clients will trust you and follow your lead.


Centre for Beauty


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The other side of the mirror!

There is another side?

The longer we are sitting behind the chair, you forget what it was like being on the other side. After all, we have all been a client at a Resort, Spa or Salon.
The longer you have been sitting where you are, the harder it is for us to think like a client. A client which, we have all been.
Have you thought about this:
  • How do they feel about you being on your cell phone while performing the service
  • How do they feel about never being asked is how have her nails done during the last 2 weeks. Is the shape okay, the length?
  • How do they feel when a solicitor walks in and takes the time of who they are paying
  • How do they feel if you were talking to someone else while they are receiving a service from you.
I think we have this perception that once a client becomes a regular….she’s a friend, she’s family. We forget they are still actually a client of yours.
Sometimes it is just the simple touches that can revive that first time client feeling.  That feeling that made you feel special.  Like you were really appreciated.
  • Did you make sure you asked her if she wanted coffee or wine (depending on the time of day)
  • Did you look her in the eyes and pause for a moment to say “thank you, I appreciate you”?
  • How about thanking her for leaving a tip?

When we look at years end and reminisce about the year behind us, we must also look forward and decide what we can do to make our future even better.

If we keep doing the same thing over and over again and expect different results, then welcome to the world of insanity.  We have to change our habits, our patterns.  We need to step out of the box yet think simplistic at the same time.

  • Market your existing client base.  It’s so much easier and cheaper to market from within.
  • Offer a Pedicure client a free hand massage.  (using your favorite manicure creams)
  • Offer a hair client a free foot massage.  Give them a taste of what a real pedicure can feel like.
  • Test new products and share with your clients.

Cross sell….that’s the word.  Cross sell to your already existing clients and watch your Business grow quicker than you could ever imagine.

Try two(2) techniques each month.  Plan your calendar for 6 months in advance.  Choose 12 services and/or product you want to focus on to help grow your business.


These are just teaser ideas.  There is so much more simplistic ways to grow your Business.  Keep reading our Blog and check out our Missing Pieces class being offered for the first time.  It’s a class that will give you a very high ROI.

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It’s all in the thinking?

As we enter into this week of Thanksgiving, its always a great time to give thanks and gratitude for all that has happened during the year.
For me personally, I give thanks every night as I’m getting ready for bed. I give thanks for all the good and I give thanks for the lesson(s) I may have learned as well.
I believe giving thanks and staying positive
has everything to do with outcome
I did some traveling this past week, and had the opportunity to visit several of my clients. In talking with them about their business of feet, we discussed products and how to use them. We discussed add on services and we discussed the opportunity of a price increase for the services they offer.
It saddened me that in more than one case, the idea of a price increase just seemed impossible to do. Whether they felt it was their location or their competitiveness, it didn’t matter. It saddened me because I know all too well, the power of negative thinking. Whatever you put out, is going to come back. So, if you don’t think you can present a price increase… won’t. But, if you think you can do a price increase, you can.

How do we change our negative thoughts on presenting a price increase?


In my opinion, #1 is to get in the mindset.                                                                                  If you can’t, you won’t…if you can, you will.

#2 know your value. Know your worth.
#3 don’t be afraid of losing business.
#4 offer added value

With everything I have been through both personally and professionally, the most important thing I learned is the power of positive thinking. When I tell you that one change in my mindset has helped me through everything…..thats an understatement.

In addition to a positive mindset, it’s important to realize                                           … only get what you negotiate.

Once we change that mindset, its then a snowball affect. We start being more positive, we start believing in ourselves more. We begin to realize the value we offer to our clients in making them look good. We don’t just help them look good, we help them feel good. Your worth has a $$$$ value. Did you go to school to learn what you do? Did you spend money of new products, stay current with the trends, use good quality products? Isn’t all that worth something?

There’s a National average of a 3% increase in everything…..when our expenses increase, we have to increase our income.

In regards to the possibility of losing Business? If a client is going to leave you for a minor price increase….LET THEM GO. It’d been my experience, if they leave for price…they always come back.

As far as the added value is concerned, there are really only 6 things you should remember
1. Be realisticDon’t jump up $25.00 for one service.  Add $5.00 – $10.00 max

2. CommunicateDon’t be afraid to talk about it.  You don’t have to justify, but explaining to your clients that your cost have increased, or you have more quality products….will help them understand.

3. Take care of YourselfReally examine where you are and what you need to do to help make your life easier.  the better you feel and are, the better service you can do for you clients.

4. Add valueAdding a little bit of ambience like heated towels, a mask or spending a couple more minutes on the massage, can make all the difference in the world.  Just remember, you want more profit.  You don’t want to exchange value for $$$$

5. Plan aheadDon’t spring it on them.  You can always increase a little each month over a 3 month period.  This way your clients know what to expect and it’s not such a shock for them.

6. Be creativeMake it fun.  Show the new products you have.  Bring out some products you have but never used.  Make a big deal out of it.  Make it for your clients…not for you.

There is so much to share on this topic, I just don’t have enough room or time to put it all down.  But, if you are attending our “missing Pieces” class in March of 2018, you will get a boat load of information to help you move up to the next level.

Want info on our Missing Pieces?  Contact me at

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