Month: December 2019

Last week I wrote about what NOT to say. I wanted to follow up in this blog with what NOT to say in regard to your client consultation. This is an area of which many Technicians are intimidated by. I can certainly relate - in my prior years. However, as I become more educated and more confident in …

What NOT to say-Part 2 Read More »

With my passion for education, I have made a point to learn about proper communication. I'm not talking about politics or religion, although that usually is the #1 lesson. I'm talking about words we say and how they are perceived by others. It's so interesting when you take an interest in something at how much …

What NOT to say Read More »