With my passion for education, I have made a point to learn about proper communication.
It's a bit like how I am constantly noticing UPS vehicles wherever I go. Regardless of what State I'm in. Since meeting my husband (who works for UPS), I can spot a UPS truck in any State on any road.
When you begin to slow down and pay attention to what you are saying, you realize some of the things you say can easily be taken a completely different way than what you mean't.
Let's look at some common ones;
- Have a nice day
- I know how you feel
- I think you should
Have a nice day is probably the saying I hear the most. When it's said to me, I chuckle with what my response might be....if I were to say It out loud.
Don't tell me to what to do
When you think about it, that's exactly what is happening. You are telling someone to have a nice day.
The proper way to express this is: Hope you have a nice day!
I know how our feel... No you don't.
No one knows more of how you feel than yourself. We mean well when you give condolences and you are trying to empathize with someone. However, what you are really doing is putting the attention back on you. Now it's YOU feeling a certain way. You haven't acknowledged the feelings of the other person.
I think you should is usually spoken by somewhat with a dominant personality.
However, there are many times when you think you may be showing empathy towards someone, you are really "telling them what to do".
You may even think they want your advice....at least that's how you answer. When in reality, it really isn't appropriate to give advice unless asked.
The reason I bring this up is because although communication is important at any time, it is hugely important when managing an Oncology care client in your Pedicure room.
Studying the area of Mind, Body and Spirt, is just as important as learning what and what not to do mechanically in the Pedicure room. It is certainly the most emotional.
Being able to manage an Oncology care client emotionally in our Pedicure rooms is a learned art. In fact, it's an important segment in the OSS Oncology class.
What's interesting about this segment of the OSS class, is the realization of how simple it is to re-word or re-phrase what we are saying.
However, what it did for me is help me realize the importance of proper communication skills. Not just for Oncology Care...for every day use as well.
When I'm traveling I am very attentive. I listen to people around me and I listen to Business conversations. It is truly amazing, in a sad kind of way, how people really do not know how to communicate properly.
In fact, it happens in my own relationship. My husband may have said something I took offense to. It isn't so much of what he's saying it, but how. And yes, I can certainly do the same thing to him. I'm sure most of you can relate.
When I set my goal for Centre For Beauty for 2019, I wanted to move into the Medical part of Pedicure care. I was fortunate enough to be directed by the Universe to study Oncology Care. I had no idea how many horizons it would broaden for me.
I have learned so much and found a passion with was always there, but the tools I needed to bring it out, were not readily available....until now.
Regardless of what your goals are and whether you do or don't educate yourself on Oncology care in the Pedicure room, you might want to think about what you are saying. You might want to think about how you are saying what you want to say.
Make it a 2020 goal. Practice the "pause" before you speak. It truly does work wonders.