LIFE IS CRAZY ISN’T IT? Why is it, “things” always happen in 3’s. I’m sitting here, 4 hours away from home, at 7am at an auto Dealership i’m unfamiliar with due to a concern I am having with my vehicle.
At the same time, i’m concerned about my husband who isn’t feeling well and I have a scheduled appointment for end of life procedures for my little Mr. Buttons, my dog of almost 18 years.
And oh…..let’s not forget my daughter, my only child accepted a job over 1500 miles away. So proud of her, very happy for her but i’m a Mom…..it’s killing me not having her nearby.
What does this have to do with my article? It’s about adversities we experience in our Salons and how we handle them. It’s about being the Professional and educating your clients. It’s about a crisis being only an inconvenience when you are prepared.
I was in classroom the other day doing a training at one of my clients. I introduced the AngelFeet file to them and a couple of the technicians are having a difficult time discontinueing the use of their “satan’s grater”. The pushback is they tell me their clients “want” this type of removal for the callous on their feet.
I asked them why they continue to let their clients dictate how they do their job? If you are passionate about what you do, you should not let the client control you. My analogy went like this.
Your going to the gyno Dr. for your yearly pap smear. You want the Dr to use forceps with teeth on them. Does the Dr. do it? Or do they advise you against it and explain the reasons why?
Buy what you are saying and they will buy what you are selling. In other words, you have to understand the consequences of your actions, you have to truly believe that what you are doing is absolutely the best for your client. YOU have to believe in yourself and your client will believe in you.
The best advice I can offer is this;
- Know your shit…..sorry, but truly now what you are doing. Not just know the motions you are going through but know the products you are going through those motions with
- Know HOW to explain to your client. How you understand it is so much different then your clients understand it. Speak on their level.
- Believe and they will believe
- Be passionate
Let’s go back to the files. I have always been an advocate of using the proper tools on our clients. In fact, the thought of what is being used for files in our Pedicure chair makes me think about our Hair stylist using paper scissors to cut hair. IT JUST WOULDN’T HAPPEN.
Better yet, how about cooking thongs for a paps smear. Or, a paint brush from Home Depot to apply makeup. Or, we could use sandpaper for micro-dermabrasion, Black ink for mascara, Nail polish for lipstick, hedge trimmers to cut our toenails (although we know some clients need them)…..I could go on an on.
My point is, if you are a Professional, you need to act like one. Use the tools FOR Professionals, not tools your clients can by in any Tom, Dick and Harry shop around the Country.
Let me share with you some information which ca help you in knowing why using the proper tools are essential.
You should understand by now that so many foot files on the market shred our clients feet. We as Technicians are doing it and our clients are doing it to themselves.
What is the main reason why this is such a bad thing? It's because when our skin isn't healthy, it makes us susceptible to bad things. Things like a Staph Infection.
Here's a little skinny on Staph Infections.
- They are ferocious
- They can lead to everything from skin issues to more serious conditions such as pneumonia, inflammation of the intestinal lining, and sepsis
Who is susceptible?
- Especially someone with a compromised immune system AND
- Anyone with breaks in their skin
How to prevent it?
- Keep the skin on your feet (or anywhere) healthy and hydrated
- Don't use tools or implements which cause broken skin
- Use daily maintenance products which protect the skin
This is going to be my last article lecturing on Foot Files for a while. For those of you who want to up your game in your Foot Care room and take your Pedicures to the next level......stay tuned. Our Centre for Beauty/AngelFeet buy back program is right around the corner.
Get your files ready for the Graveyard...........