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What Are Guests Looking for When It Comes to a Professional Pedicure?

My, how things have changed since I began my journey in the Beauty Industry in 1987. In today’s constantly evolving beauty industry, the standard for professional pedicures has changed drastically. No longer is it just about pretty polish or a relaxing massage—today’s guests are more informed (internet and you tube), more health-conscious (MAHA) , and […]

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Grace & Boundaries: Handling Late Clients & Their Phone Use in the Salon

It continues to sadden me when I see our Technicians complaining about their clients all over social media. Do you remember where your bread and butter comes from? Do you know who literally pays your bills? You must remember, In our world of beauty, providing an exceptional client experience is at the heart of what

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Through the Lens; Being a photographer of our world’s creatures-and what it teaches us about our beauty Industry!

I as watching the America’s the other night narrated by Tom Hanks. WOW is the only word which comes to mind. If you haven’t seen it, I encourage you to watch just one(1) episode. You will be mesmerized, amazed and truly at awe! It got me thinking…In the Beauty Industry, we often focus on the

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Complacency vs. Arrogance: Understanding the Subtle but Significant Difference

In our Beauty world—or for that matter any other Professional world—your attitude can either elevate your success or quietly sabotage it. Two traits that often get confused or overlooked are complacency and arrogance. Both can lead to stagnation, lost opportunities, and damaged relationships, yet they do show up in very different ways. Complacency: The Quiet

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The key to connecting with your Clients!

Marketing with Emotional Elements; In today’s saturated marketplace, consumers are bombarded with countless ads, promotions, and sales pitches. So, how do you cut through the noise and make your brand, or Salon memorable? The answer lies in emotional marketing. By tapping into feelings—whether it’s joy, nostalgia, trust, or even fear—you can create powerful connections with

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