In keeping with my metaphoric discussions, in hindsight maybe this article should have come first. After all, the base is our foundation. Does our foundation define us. Does our foundation makes us strong. What do you do with your base?
I was listening to a broadcast in my car this week. The topic was about using what we have for the good instead of letting evil win over.
It touched me because for those of you who know me really well, you know that I am the eternal optimist. Some how, some way I find a way to find the good and/or the reason in or for everything. Sometimes to the point, I find myself laughing at the fact that i'm going to say something optimistic, before I even speak it.
The broadcast also talked about negativity and what it can do to a person or people.
Much of my optimism is because I don't want to be that negative person in anyone's life. In fact, I can tell you first hand how negativity can be a real downer. As we speak, i've limited my time on social Media (specifically FB) because of all the negativity.
This brings me to the "base".
Most people feel that having a good base, or a good foundation is the key. I can't say I disagree with that. However, I personally feel knowing what to do with that base is even more important.
Having a good base or foundation can definitely make our jobs (our life) easier. But, our foundation does not define us. What we do with our foundation does.
The broadcast I was listening to went on to discuss a story of a visit (believe or not) to a Salon. The person talking spoke about how he knew the Technician he was visiting, he knew her family well and he had been going to her for years.
However, over the years his Technician became negative and bitter. Her foundation didn't change. He knew she came from a good one. But, what she did with it changed. Her life experiences of broken relationships, co-worker turmoil, financial stress.....all started to become his problem when he sat in her chair. It got to the point where he didn't look forward to his Salon service(s) anymore.
On the other side of the spectrum, he talked about people he knew who didn't have such a good foundation. Broken families, substance or alcohol addictive parent(s), illness......yet, they were the happiest, the most friendliest, the most optimistic, kind and generous people. They didn't let their base define them.
SO LET'S TALK ABOUT OUR 'BASE"
- Is your base defining who you are?
- Are you doing good, even though your base may not be?
- Is your base helping you grow?
- Does your base cause separation between the good and evil?
As this relates to the Salon environment whatever your base is, whatever your foundation is, it must be kept in check.
Our guest come to us to feel good. Becoming more then their service provider is a dangerous slope IF we forget they are still our guest.
Greeting them, offering them a drink, escorting them to your stations, listening to them and letting them know you care about them and the service they are receiving is the right one for them is all very important.
Our base is our bond. Yet, not all bases work and we have to attempt to make them work. Not all bases are created equal, yet...we have to find a way to make them compatible with our systems. Not all bases will hold, yet we have to find a way to repair them when they do.
Does your base define you? Are you stuck on believing the negativity of your base? Your base should be your foundation, but it doesn't have to be your stronghold.