It makes me really sad knowing that other people have the ability to make us feel a certain way.
Sometimes its happy, sometimes it’s sad and sometimes it’s just downright ugly.
When I’ve been asked what I would like my own personal legacy to be, it doesn’t. take me long to. respond. I just want to know that I am known for being kind and never ever making anyone feel uncomfortable…regardless what the situation.
There are a couple of different scenarios going on in my life right now. Personal family concerns. One of which has been “in the process” for just about two years.
During this “process” of dealing with this family affair, I have been reminded many times over how many different personalities there are and how different everyone is in dealing with concerns, issues, processes…..whatever you want to call it.
I have been reminded, how important it is to not let someones anger, fear or frustration become a part of you. I have been reminded, the importance of understanding, not everyone acts the same nor thinks the same as you do.
This may seem like an easy task, it’s not. Whether you are dealing with family or your servicing customers, the ability to accept who they are and the ability to realize how they treat you is not necessarily because of you. Everyone has their own demons.
In my personal situation, there is alot of anger involved. I don’t know why and I truly have a difficult time understanding where this anger comes from. This anger (not from me), shows it’s ugly head in such a vicious manner, it’s hard for me to wrap my brain around it.
Because of that, I find myself reacting to the anger in lieu of facing it. Why? Because it’s someone else’s anger, not mine. I can’t control it. Therefore, I “react” to it instead of managing it.
In my professional life, it’s not so much and anger thing. It’s an intimidation thing.
I allow myself to feel intimidated in some circumstances because maybe the clients I’m dealing with, aren’t as warm and fuzzy as I would like them to be. Therefore, something must be wrong.
However, I find more often than not, that person who I am allowing to intimidate me, isn’t even that way at all. Perhaps there is another under lying issue which that person is dealing with and that issue is causing his/her attitude.
I call this…wearing your emotions on your sleeve!
The problem with that…..you affect everyone around you
I read something recently on FaceBook.
Ships don’t sink because of the water around them. They sink because of the water that gets inside them. Don’t let what’s happening around you get inside of you and weight you down.
This statement is so true and we have to remember this not only when it comes to how other people make us feel. Also, to remember how are WE making others feel?
- Are you tired today?
- Are you cranky today?
- Did your spouse upset you today?
- Did a car cut you off today?
How, by what happened to you, are you making others feel around you?
When it comes to our Businesses and our clients, we have to remember….that moment when you have their hands in yours or their feet in your hands….it’s THEIR moment. Be in THAT moment with them.
Don’t be telling them how pissed off you are because someone cut you off on the way to work. Don’t be telling them all your personal garbage that weighs you and them down. Don’t be talking problems, issues, miserable tones and unhappy situations when we are in the Business of making people feel good.
How you feel is how they will feel.
We have to remember there is an aura around all of us and that aura can stretch many feet around us. People feel, people sense. We have to be careful about what we “put out there”.
Finally, we have to remember kindness goes a very long way. This is not just a golden rule, it’s a must for the service industry. WE are at service to others and kindness, a happy attitude, positive reflection and bringing joy to others is and always should be…..who we are!
Reflect on your day! Are you giving the best of you to your clients?