C J

I remember in my younger years, going through some challenging personal times.  When I would depend on my friends and/or family to talk too, I had one friend in particular who would say “I’m saying this for myself as much as I am you”.  This is how I feel about this article.  We all needs […]

I think my article last week had the most responses I can remember in a long time. Email, text messages, directly to my blog and even phone conversations. As much as it pleases me to know my articles are being read….it saddens me to hear of so many people experiencing burnout. The #1 topic of

How to Manage Burnout in the Beauty Industry Burnout is real—and in the beauty industry, it can hit us all very hard. Between back to back appointment, client demands, physical strain on our bodies, and the emotional aspect of keeping everyone happy, it’s easy to reach a breaking point. (speaking from personal experience) You may

In our world of beauty we often wear many hats.  We’re technicians, listeners, problem-solvers, and yes, sometimes therapists. But we’re also educators, and it’s here that one of the most powerful communication tools can transform how we connect with clients and colleagues: the Feel–Felt–Found method. I learned about this method years ago when I hired

My, how things have changed since I began my journey in the Beauty Industry in 1987. In today’s constantly evolving beauty industry, the standard for professional pedicures has changed drastically. No longer is it just about pretty polish or a relaxing massage—today’s guests are more informed (internet and you tube), more health-conscious (MAHA) , and

I am forced to admit, my age is showing.  When I teach my classes and I begin to talk about all the ways we did things back in the 90’s-early 2000’s, it really does make me feel archaic.  I’m not sorry for it.  I am embracing today and the future however, it doesn’t stop me

It continues to sadden me when I see our Technicians complaining about their clients all over social media. Do you remember where your bread and butter comes from? Do you know who literally pays your bills? You must remember, In our world of beauty, providing an exceptional client experience is at the heart of what

I remember when I owned my Salon we carried and used nail polish by Zoya. At that time I remember thinking…gosh, so many choices.  Not only did I feel compelled to carry the inventory, it took forever for my clients to choose a color.  Walk into any Salon/Spa or beauty supply store. Scroll through an

I as watching the America’s the other night narrated by Tom Hanks. WOW is the only word which comes to mind. If you haven’t seen it, I encourage you to watch just one(1) episode. You will be mesmerized, amazed and truly at awe! It got me thinking…In the Beauty Industry, we often focus on the

In our Beauty world—or for that matter any other Professional world—your attitude can either elevate your success or quietly sabotage it. Two traits that often get confused or overlooked are complacency and arrogance. Both can lead to stagnation, lost opportunities, and damaged relationships, yet they do show up in very different ways. Complacency: The Quiet