We so often allow ourselves to get upset over what other people do to us.
Whether it be the client who arrived late for their appointment or the sales clerk who was just nasty to us.
We let other people affect our moods, our being, our aura.
It happens so easily we often don’t even think about it.
Our client is running late, and before we really know why, it has already ruined the rest of our day.
We get swamped in anger and the first thing we want to know is…..how do I fire this client.
I read all over social media of questions asking how to handle this client. Along with other questions regarding how to handle no shows or clients who bite their nails or breaks them constantly.
Social media is a great avenue to ask these questions. We have many who offer some very poignant answers and great suggestions.
However, what if…….
If you don’t like what you see, change the way you’re looking at it
I’m not sure exactly where or when I came up with that statement.
What I do remember thinking….“how true”
We so often
- Take things at face value
- Take things personally
- Jump to conclusions
- Worry ourselves for no reason
- Give up
I feel your pain, I really do.
Although I don’t own my Salon anymore and I’m not sitting behind a chair on a schedule anymore, the memories of those days are still very very fresh.
I remember the clients who drove me nuts (because I allowed it), I remember the habitually late clients (because I allowed it), I remember the days of chaos because one client horribly messed up my mojo.
When we allow ourselves to immediately either jump to conclusions or get upset with a client over being late or beat up nails, we have also allowed ourselves to be angry.
Anger is an emotion and we should never make decisions based on our emotions.
I’ve been thinking about this for weeks. I purposely don’t respond to these questions on social media because unless we know the story behind it, we really can’t be the judge or jury.
However, if I did respond I would ask the question “have you changed the way you look at this problem”?
For starters, once we change the way we look at what happens to us, we get rid of any pre-determined emotions. Doing away with emotions in any Business transaction (and some personal), is the best way to deal with any “problem child” client.
When a client tends to be habitually late, at what point have you addressed this with her or him? Are you addressing it the first time, or just accepting the lateness and scurrying to get done before your next client? Until, you realize the lateness is a habit.
More than likely nothing was said and now you are asking your friends on social media to help you come up with the right words to “fire” your client. or……..
Maybe you have addressed the lateness with your client, and it doesn’t seem to have done any good.
Lets say instead of you looking at the fact that she’s late, you look at it a different way.
Maybe you begin to look at it as her inability for time management. Maybe you look at it that she is stressed over the happenings in her life or maybe you look at it as a lesson for you to always add more time for her appointment.
We have to realize we can’t control the actions of another being. We can only control how WE feel and what WE do.
If you can look at the situation differently, you can approach the situation differently.
- Don’t automatically think your client is inconsiderate. Think about where she might have come from or even what may be going on in her life.
- Don’t take it personally. I know it’s hard not to, after all…..you are the one doing her service. It really doesn’t matter what relationship you have with a client, this is still a Business.
- Don’t jump to conclusions. I have heard some pretty strange excuses in my lifetime, only to find out even the strange excuses were real.
Sit down with your client and have a heart to heart.
Don’t call…sit with her.
Ask genuinely what you can do to help her in getting to her appointment on time. Ask genuinely if everything is okay. Ask genuinely if there is something you did to upset her.
Take a deep breath and wait for her responses. The tone, the body language will all be different when you approach her in a humanely way. When you let her know you are there to listen.
She will thank you, she will respect you and more than likely she will realize you are a Business, you are a person who truly cares.
Everyone has a story and if you want things to change, it is only YOU who can change.
Looking at the situation differently will no doubt bring different results.
If for some reason it doesn’t, you have given it your all, you have given the client the benefit of the listening and hearing her story and at the same time have shared with her, her lateness cannot continue.
If it does, you have your out.
I think it’s worth repeating
IF YOU DON’T LIKE WHAT YOU SEE, CHANGE THE WAY YOU LOOK AT IT
Try to remember:
- There are always 2 sides to every story
- Not everyone thinks the same as you
- Changing the way you look at something can truly change your life
- The same can go for Professionally And Personally.
On a side note, this holds true in so many circumstances of our lives.
These past couple of days, I have traveled outside of Florida for a toenail class in South Carolina. When I travel, I am always very careful, very prepared yet always very apprehensive.
I am ot in my comfort zone of knowing where I am and where I am going. I a totally dependent on the GPS.
As I was driving from my hotel to the class, the GPS took me through some back roads.
I could feel my own tension. Grasping onto the steering wheel and sending my neck into spasms from being so tense.
Then I realized I forgot to post this article and began thinking about what I had written. “If you don’t like what you see, change the way you look at it”.
At that moment I began looking at the beautiful scenery, enjoying the winding roads (no traffic) and realizing how fortunate I am to be able to travel and experience our beautiful Country. I instantly relaxed and the balance of my drive was truly an epiphany.
We have all been reminded these past several months, life is not a given. What we loved, what we knew has been taken away from us. All the cliches “slow down to the speed of life”, “Don’t sweat the small stuff”, “Stop and smell the roses”…..they all have different meanings today than they did a year ago.
So when you do find yourself in a stressful situation, or you are upset over something…..look at the situation differently. It may just give you moments of peace.