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Specialized Foot Care

In continuance of my discussion regarding Pedicuring with Cancer clients, I continue to receive emails with comments and suggestions based on my clients personal experiences.

I am reminded how we live in a world with so many immune compromised people.  How those of us who have never had a health scare, can’t even begin to relate to the day to day challenges someone with health concerns experience.

The feedback I have received have been personal.  They have been real.  They have put more fire in me to continue my quest in helping our Industry to understand the importance of proper procedures in the Pedicure chair and the follow through with proper cleaning and disinfection procedures.

One of the comments I received struck me quite personally.  “never underestimate the value of an ear to listen, a shoulder to cry on or arms to gently hold someone……support can come in so may ways.

This statement came again from my colleague and friend Reggie Stephens.  He goes on to say, the Professional which a Cancer patient is seeing (Cosmetologist, Foot Care Specialist, Massage Therapist ect.) may be the only people touching them in a gentle manner.   That touch can bring untold amounts of joy to someone dealing with Cancer.

It makes me think of all the kind comments and offers of prayer for what my family and I are going through right now regarding my Dad.  I wasn’t reaching out for sympathy, but the overwhelming support I have received has touched me and brought joy to my heart in so may ways.

Reggie also shared with me that Cancer clients (most of) don’t want to stand out.  Modifying your services based on your individual client is better then developing a whole new service specifically for Cancer patients.

That statement follows my exact thoughts on what I have shared in many past blogs that our Foot Care service should really begin with the consultation “via our reception desk”.  Not every client is created equal.  It is imperative to know what we are dealing with before the client sits in our chair.

We don’t want to advertise we “service cancer patients”, we want to advertise, we tailor our Foot Care services based on each individual client”.  Special need clients will appreciate the fact that a Technician is Educated and Qualified to identify the needs of their specific care.

I reached out to the “Oncology Spa Solutions” Company which specializes in caring for special needs clients.  I’m hoping to add this class to my venue at Centre for Beauty Salon Supply.  In preparing for where I want my Company to go, OSS fits perfectly into the Education I wish to share with you.

In a couple of weeks we are presenting at the Nails Magazine Foot Forward Summit.  Centre for Beauty is presenting specialty products such as Safe and Proper Disinfection, Safe and Proper tools and Solutions for every day problems for every day feet.  Once we present through the Summit, we will share with those of you who aren’t attending the direction we feel Foot Care needs to go.

This direction is not expensive, it’s not  time consuming and it’s not rocket science, it’s simple common sense.  It’s taking your Salon to the next level and showing your clients you truly care.  I hope to help YOU help your clients.

If you are looking to begin the practice of “specialized” Foot Care, here are a few thoughts and/or suggestions for you to consider.

  • Does your client consultation begin at the reception greeting?
  • Is your client consultation thorough?
  • Are your sanitary procedures sub standard?  Do you do what you have to do to pass, or do you take it to the next level?
  • Do you really know the guts of caring for an immune compromised client?

Education in our industry, or any industry is huge.  However, if this is the route you want to go I suggest you get specialized Education.  Step out of the box of Education within our Industry and seek Professionals in the Medical field who can help.

These forms of Education ain’t cheap, and they shouldn’t be.  In the long run though, this type of Education can not only save someones life…..it can change yours.

I’m excited to share that Centre for Beauty has been working all year on taking our own steps for a better, safer Industry.  We have either added or are adding

  • Sterilizing pouches for Autoclaves
  • Autoclaves
  • Single use implements and burs
  • Medical grade tools
  • Tailored Education
  • and more!

10 years ago when I started Centre for Beauty”All About Feet”, I knew the direction our Industry was heading.  I knew it was just a matter of time when products in relation to feet would be popular.  I knew it was a matter of time when Companies like Nails Magazine would jump on the bandwagon and develop Summits in relation to “Feet” only.  I knew my competition would grow.

I’m here to tell you now…..specialized Foot Care is on it’s way.  I hope you join me in making it the best it can be.

CJ Murray, President

Centre for Beauty Salon Supply

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Foot Care & Cancer are NO Joke!

Foot Care is no doubt growing expeditiously year after year.  When I started my journey back in 2008 as a “Foot Care” only Distributor, I envisioned exactly what i’m seeing today.

Our Diabetic clients aren’t the only ones driving our Industry.  It’s all immune compromised beings.  It’s our Insurance, or lack there of.  It’s our Baby Boomers.

Foot Care is finally being looked at in a more serious manner……as it should be!

Last week we talked about Foot Care for our clients with Cancer.  I received many responses and questions regarding what approach should be taken in order to begin offering Foot Care to Cancer patients.

It is my opinion, as it is with working with the Diabetic or Geriatric client, you establish some form of alliance or referral systems with your local Dr’s.  Visit every type of Dr. you can imagine whom might be involved in the treatment of Cancer.  Visit Radiologist and Nutritionalist who work closely with these patients for before, during and aftercare.  Our MISSING PIECES class deals directly with how to write that Dr. referral and building the confidence you need to make it happen. EDUCATE!

However, working with this type of clientele takes more then just Dr. referral.  It takes a serious and firm commitment to Education as well as a serious and firm commitment to clean, disinfect and sterilize to the highest degree.  This includes using the right products, the right tools and the right disinfection products.

It also includes doing all of the above correctly.

Educating yourself when it comes to servicing Cancer clients can truly be a matter of life and death.

All the basics are hugely important such as water temperature, to clip or not to clip, sensitivity of skin etc. but, probably one of the most important is knowing when and when not to massage.

When working with Cancer clients taking into considering what type of cancer, and where the cancer is located should be top priority.

A colleague and friend of mine (Reggie Stephens) shared with me Education he recently took in Oncology Spa Solution Basics.

He stated “The concern with massage is with the Lymph System, if the client has had lymph nodes removed or radiated, you have to modify your massage within that affected region…to never massage those areas affected by those lymph nodes”.  An example would be if the lymph nodes in the right armpit are compromised, then the right arm would not be massaged. The same applies if the lymph nodes were removed or radiated are in the groin…the leg on that side is compromised….and you wouldn’t massage.

Although as Pedicurist, we must stay within the limits of our license and stay below the knee. None-the-less, your “thorough” consultation should reveal areas of treatment.

In regards to disinfection, there is a whole lot of talk throughout our Industry today about which disinfection product is the best.  Talk about the difference between EPA and FDA.  Talk about contact time, talk about if its flammable, user friendly and environmentally safe.

The reality is, many of our Salons purchase base on price.  This is so unfortunate.  They are always looking for ways to cut cost, disinfection should not be cut.  But, if you are choosing to service Diabetics, Cancer and/or auto immune deficient clients, disinfection is not the area to cut cost at all.  In fact, improper disinfection can ultimately cost you money.

Centre for Beauty is committed to offering the full circle of foot care.  We provide quality brand products for the skin on the feet.  We provide quality tools and implements and we provide high grade, safe disinfection products.  We stay connected with full resources to refer you, our client in options for Education.  We don’t just believe in safety for your clients….we believe in safety for you.

We are excited and proud to be expanding our foot care products by adding autoclaves and sterilizing pouches to our venue. (available on our website soon)

We are excited and proud to educate you on our 3 step cleaning and disinfection procedures designed for your safety and the safety of your clients.

We are excited and proud to help you grow your Business of Foot Care!

There are two great programs coming up in August which are “All About Feet”.  If you plan to attend either one of them, be prepared.

The Dr’s, the Podiatrist, the panel of Specialist on each program are dedicating their time and their knowledge to help you, the Salon Professional.

Have your questions ready.  Is there a question about skin disorders you’ve been wondering? Ask!  Is there a question about Diabetics you’ve been wanting to know?  Ask!  Are you looking to go in a more clinical direction?  Ask!  If you are looking to expand your venue to care for Cancer clients….these Summits are a great time to ask questions.  Are you wanting to make sure you are within the limits of your license?  Ask!  There are no stupid questions!

FOOT FORWARD SUMMIT

MEDINAILS ON LINE SUMMIT

When it comes to safety with Cancer patients we need to keep in mind their skin changes daily with treatment.  They become more sensitive.  They become more fragile.  Although we hope it’s only for a short time, this short time to a person going through Cancer treatments seems like forever.

  • Have a plan in place for servicing a Cancer client
  • Offer a special package specifically designed for the well being of a Cancer client
  • Offer support.  A periodic call to your client letting them know you are thinking of them will go a long ways
  • Offer transportation.  Many times they are to weak to drive but would welcome the opportunity to get out of the house
  • Be sure the atmosphere is calming and relaxing
  • Be proud of your cleanliness and display your processes for them to see
  • Go a step further and get a written authorization from their Dr. as an okay for them to proceed with whatever service you are performing
  • Celebrate their life.  Be happy, be positive….

My Dad is beginning his treatment soon for Cancer.  It’s scary!  All I can think about is how we as a Family can help to keep him comfortable, positive and healthy.  At 89 years old, none of us thought we would be dealing with something like this.

Cancer does not discriminate.  It chooses the young, the old.  The rich, the poor.

I practice what I preach and I plan to do all these things for my Dad.  The power of positive thinking, a simple act of kindness and making sure we practice the absolute best form of cleaning and disinfection (in our own home) is my top priority.

If you choose to market this type of Business, you must have the same mindset.

Visit our website at WWW.CJSCENTREFORBEAUTY.COM

Take a look at the new items we are offering for (available soon)

Safety in Foot Care

CJ’s Parting Thought

Are you considering the care of Cancer clients?

Start by joining your Community in Cancer walks and benefits.  Talk directly to those affected by this horrible disease.  Connect with other Professionals who are there to help.  Get involved!

CJ Murray, President

Centre for Beauty Salon Supply

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Cancer Patients need TLC!

For a couple of years now, since the need for more Professional Foot Care has become obvious, we have focused mainly on Diabetic care.

We have learned a lot and hopefully will continue to Educate ourselves.  We know we need to start our service with a Consultation.  We know we shouldn’t have our water temperature to high.  We know we shouldn’t cut, use blades or sometimes not even take a metal implement to a Diabetic client.

Many have changed their Diabetic Foot Care service to a dry service only.  Many have taken classes specifically related to Diabetic care.  Many have segregated their Business to Geriatric facilities whom primarily focus on Diabetic care.

This is all great, and since I started my Foot Care only Distribution, I have seen many changes in our Foot Care arena.  Heck..now there is a Summit developed specifically for Foot Care.

However, have we segregated ourselves too much?

What about Foot Care for Cancer patients?

With the Diabetic client, we know the symptoms of someone with Diabetes are  life long.  Diabetes is the cause of dry skin, cracked heels and many more skin related issues.  As long as the client has Diabetes, they will more then likely have these symptoms.

However, with Cancer patients, even though we know the symptoms of dry skin, itchy skin, red skin and nail deformity will more then likely be a result of chemo or radiation, we need to also realize these symptoms are not or do not have to be life long.

In fact,with Cancer typically the symptoms come during or after treatment.  With Diabetes, many times we have the symptoms and those symptoms help diagnose the cause.

We recently found out my Dad has cancer.  It’s a rare form of cancer and fortunately, thanks to lot’s of prayer, it is isolated.  However, it is not operable and because of his age (89), they probably will not offer chemo as a treatment.

We don’t know all the facts yet, but the presumption is 5 weeks of radiation, 5 days a week.  I know many younger people who have endured this.  It will not be easy.

Amongst many concerns, I think about how to keep him comfortable.  I’ve read many articles on the side affects of radiation.  His skin will be terribly irritated and there could be internal chemical changes which happen.  All of which could affect his skin, his nails, his hair.

All this got me thinking about what I need to do for him before he starts his treatments.  Clip his toenails, clip his fingernails.  Make sure he has a good hydrating cream to use on the targeted area AND the rest of his body.  Review practices with him in keeping the targeted site clean.  And of course, make sure he’s eating properly and exercising religiously.

This brought me back to my Salon where I had a various amount of cancer clients over my 24 years in Business.

I remember working “gingerly” on them, providing them with products and helping them restore the life of their hair, nails and skin once their treatments were done.  The reality is, there is another whole life of targeted Business visiting our Salons.  Why are we only concentrating on the Diabetic client?

There are many like factors when it comes to servicing the Diabetic client and the Cancer client.

  1. EDUCATION-Knowing your trade is one thing.  Knowing specifics of your trade is better.
  2. WATER TEMPERATURE-Sensitivity is a like concern.
  3. NO CLIPPING-Why take the chance?  The last thing we want to do is cause portal of entry.
  4. PRODUCT RECOMMENDATION-At home care maintenance is important.

With your clients who have Cancer, there are a couple of extra steps which can be taken.

  1. At the first word of Cancer, it would be beneficial to recommend to your client to get started on a good “Personal Care” routine.  Nails and skin are often the most affected.
    1. A good cuticle oil to promote healthy nail growth
    2. A hydrating product for their skin.  Not just any product, they need a product which will process gently into the layers of the epidermis.  A product which promote healthy, regenerative effects.
  2. During their treatment, the least amount of stress they experience, the better.
    1. Offer a relaxing leg and foot massage for your client to experience on a weekly basis.  Pampering, relaxing, calming…..all things which aid in quick repair and recovery.
  3. During treatment, be happy.
    1. I would imagine, staying positive would be a difficult task.  So when they come to you, be happy and joyful.  Do some happy face nail art or colorful colors to brighten their day.
  4. Lastly, but certainly no the least important…..Consult, hear what they are saying, listen intently.
    1. Our consultation should include asking your client how they feel.  Maybe they aren’t feeling well enough for the 45 minute service, but they showed up because they didn’t want to cancel at the last minute.
    2. Knowing how they feel, you can customize for them.
    3. Knowing how they feel, you can become their cheerleader.
    4. Asking how they feel, will make them feel special.  Special IS how we should make them feel.

The hard reality is, our days in the Foot Care Salon of just “doing Pedicures” are over.  More and more of our clients are coming to us with immune deficient systems.  We not only have Diabetes, we have Cancer.  We have Fibromyalgia, MS and many more auto immune conditions which can be affected by an improper Foot Care service.

Don’t just know your Trade, be Educated!

CJ’S PARTING THOUGHT!

August is “Back to School” month….have you thought of your theme?

How about offering Apples as a healthy snack for your clients

CJ Murray, President

Centre for Beauty Salon Supply

 

 

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Education takes Creativity

Most of you know that my Daughter has moved out of State to pursue a job opportunity.  She’s a Hair Stylist and has done very well in her short time in our Industry.

I credit a good part of her success to the deal we made when she decided to go to Cosmetology school.  Knowing how the schools teach, I told her I would support her decision but she had to commit to attending a minimum of four (4) Educational classes a year.  It didn’t matter what the topic, but she had to continue learning.  She has far exceeded my expectations.

Her commitment to education has benefited me.  After each class we talk about what she’s learned and how it can benefit herself and her career.  And now, as she joins a team in a completely different State, with different people and a different Management style…..I continue to learn from her.

In  talking with her the other day, we were discussing the client consultation she’s learned from her new Salon.

Much is like the typical questions we always ask, but what intrigued me is when she shared that after a detailed conversation about what the client is looking for, she ask the question, “how much do you expect to pay for this service?”  BRILLIANT!

This is so right from so many angles;

1st,  you have put the client in a comfortable position while receiving the service.  Why?  Because she/he isn’t wondering how much this is going to cost them?

2nd, as a Technician we often underestimate our worth.  We continuously charge what we charge, no matter what the client needs.  By asking this question, we now know what the client expects to pay.  Now we can plan our service accordingly.

In my Daughter’s case, if the service the client wants cost $400.00 but is only wanting to spend $200.00, this gave may Daughter the opportunity to explain to her client….”this is what we can do for $200.00″  There may be a compromise in the service, but now my Daughter isn’t giving a $400.00 for $200.00.

I BELIEVE WE NEED TO START DOING THIS IN OUR PEDICURE SERVICE

Consider this;

Your client comes in.  You do the typical consultation in asking about Health conditions and concerns they have with their feet.

You perform the visual consultation and you notice there is a lot of cuticle work needed and/or they have severely dry skin on their feet.  You know right off the bat, your 45 minute Pedicure will be more like 1.5 hours.

You are discussing all the issues you see with your client.  You ask 2 final questions.

  1.  Mrs. Smith, what result would you like to see from your service today?
  2.  How much do you expect to pay for the service?

If Mrs. Smith tells you she’s on a tight budget, then you need to explain to her that you can manicure her toenails but the skin work is going to take more time and maybe she schedules another appointment to do the detailed work on the skin.

Or

You explain to Mrs. Smith the additional amount of time it will take for you to produce the results she’s looking for and therefore the cost of the Pedicure is X $$$$.  BRILLIANT!

OUR CONFIDENCE OR LACK THERE OF….KEEPS US STAGNANT

I so often talk with Technicians who de-value their service and de-value themselves.  It’s the same excuses.  It usually has to do with “I know my area, and no one will pay higher prices”.  Or, “I’m afraid”.  More often than not, it’s FEAR!

By changing our consultation, we are treating each client as an individual.  Foot Care is NOT a one size fit’s all service.

Although it is much better then it use to be, it still astonishes me how many of our Technicians are not performing a client consultation prior to their Foot Care Service.  It is simply a risk on the Technicians part when skipping this service.

We are in a Society riddled with Diabetics, Immune compromised and sue happy clients.  We have got to protect ourselves.  I would really like to say that Pedicures are all about the fluff n buff, but that just isn’t true anymore.

We have to be Educated, we have to be Thorough, we have to be Diligent in our procedures.  We have to PYA!

My point?  Education is the key to Success.  But, Education comes in many forms.  Classes, trade shows, webinars and….just listening.

CJS’S PARTING THOUGHTS

Most Salons/Spas offer lemon or cucumber infused water

Why not try GRAPES dusted with sugar and frozen?  Your clients will enjoy this tasty snack on a hot summers day!

 

CJ Murray, President

Centre for Beauty Salon Supply

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Life is Crazy!!!!

LIFE IS CRAZY ISN’T IT?  Why is it, “things” always happen in 3’s.  I’m sitting here, 4 hours away from home, at 7am at an auto Dealership i’m unfamiliar with due to a concern I am having with my vehicle.

At the same time, i’m concerned about my husband who isn’t feeling well and I have a scheduled appointment for end of life procedures for my little Mr. Buttons, my dog of almost 18 years.

And oh…..let’s not forget my daughter, my only child accepted a job over 1500 miles away.  So proud of her, very happy for her but i’m a Mom…..it’s killing me not having her nearby.

What does this have to do with my article?  It’s about adversities we experience in our Salons and how we handle them.  It’s about being the Professional and educating your clients.  It’s about a crisis being only an inconvenience when you are prepared.

I was in classroom the other day doing a training at one of my clients.  I introduced the AngelFeet file to them and a couple of the technicians are having a difficult time discontinueing the use of their “satan’s grater”.  The pushback is they tell me their clients “want” this type of removal for the callous on their feet.

I asked them why they continue to let their clients dictate how they do their job?  If you are passionate about what you do, you should not let the client control you.  My analogy went like this.

Your going to the gyno Dr. for your yearly pap smear.  You want the Dr to use forceps with teeth on them.  Does the Dr. do it?  Or do they advise you against it and explain the reasons why?

Buy what you are saying and they will buy what you are selling.  In other words, you have to understand the consequences of your actions, you have to truly believe that what you are doing is absolutely the best for your client.  YOU have to believe in yourself and your client will believe in you.

The best advice I can offer is this;

  1. Know your shit…..sorry, but truly now what you are doing.  Not just know the motions you are going through but know the products you are going through those motions with
  2. Know HOW to explain to your client.  How you understand it is so much different then your clients understand it.  Speak on their level.
  3. Believe and they will believe
  4. Be passionate

Let’s go back to the files.  I have always been an advocate of using the proper tools on our clients.  In fact, the thought of what is being used for files in our Pedicure chair makes me think about our Hair stylist using paper scissors to cut hair.  IT JUST WOULDN’T HAPPEN.

Better yet, how about cooking thongs for a paps smear.  Or, a paint brush from Home Depot to apply makeup.  Or, we could use  sandpaper for micro-dermabrasion, Black ink for mascara, Nail polish for lipstick, hedge trimmers to cut our toenails (although we know some clients need them)…..I could go on an on.

My point is, if you are a Professional, you need to act like one.  Use the tools FOR Professionals, not tools your clients can by in any Tom, Dick and Harry shop around the Country.

Let me share with you some information which ca help you in knowing why using the proper tools are essential.

You should understand by now that so many foot files on the market shred our clients feet.  We as Technicians are doing it and our clients are doing it to themselves.

What is the main reason why this is such a bad thing?  It’s because when our skin isn’t healthy, it makes us susceptible to bad things.  Things like a Staph Infection.

Here’s a little skinny on Staph Infections.

  1.  They are ferocious
  2.  They can lead to everything from skin issues to more serious conditions such as pneumonia, inflammation of the intestinal lining, and sepsis

Who is susceptible?

  1.  Everyone
  2.  Especially someone with a compromised immune system AND
  3.  Anyone with breaks in their skin

How to prevent it?

  1.  Keep the skin on your feet (or anywhere) healthy and hydrated
  2.  Don’t use tools or implements which cause broken skin
  3.  Use daily maintenance products which protect the skin

This is going to be my last article lecturing on Foot Files for a while.    For those of you who want to up your game in your Foot Care room and take your Pedicures to the next level……stay tuned.  Our Centre for Beauty/AngelFeet buy back program is right around the corner.

Get your files ready for the Graveyard..………

CJ Murray, Centre for Beauty Salon Supply

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The Truth about Foot Files!

Last weeks article we talked about legitimizing claims that Mfg’s are making in regards to Foot Files. I was actually quite surprised to see the very small amount of opens on the article.

My goal, my passion is to Educate. I do this because I feel it’s important to give credibility to our Industry. Too often, we are thought about as glamour and glitz. The outside world doesn’t recognize the importance of our position as Nail Technicians. They don’t recognize we are often the first responders, as i’ve said many times. They don’t recognize we don’t just make our clients feel good, we literally have the opportunity to change their lives. We not only can transform the skin on their feet……we can transform their lives.

In order for us to do this, we have to be educated on the facts. We have to understand everything from A – Z in Foot Care. The how, the why’s and especially the why not’s.

There are many types of foot files.  How do you know which one to choose?  Understandably it’s a difficult decision when every Mfg’s is touting their foot file to be the best.

Let’s take a different approach.  Instead of deciding which one to choose, decide which one NOT to choose.

Let’s begin with the absolute worst of the bunch!  The file I like to refer to as Satan’s Grater

As depicted in this picture.  The Foot Files of this style look exactly like a cheese grater.  To begin with, look at the block of cheese and how it is “shredded”.  This is why when we want shredded cheese….we get our cheese grater.

Do you think we are doing anything different to the skin on the feet when using this type of tool?  Absolutely not.

In addition, have you ever put your “cheese grater” in the dishwasher to wash?  What happens if you leave it to not dry properly?  It rust.  Well hello……this is happening because it is not stainless steel….never mind “real” stainless steel.

If you are using this type of file, I highly encourage you to rethink your processes.  If you tell me this is what your clients wants?  Well, I suggest you have each one of your clients sign a waiver.  It’s only going to take 1X for someone to get an infection because of the serious tears you are doing to their skin.  I hope you have good insurance.

This next so called file is virtually just as bad….the Pumice stone.

Do you realize that Pumice is volcanic rock?  Volcanic rocks are usually fine-grained or aphanitic to glassy in texture. They often contain clasts of other rocks and phenocrysts. Phenocrysts are crystals that are larger than the matrix and are identifiable with the unaided eye.

Pumice is widely used to make lightweight concrete or insulative low-density cinder blocks.  Consequently you are filing your clients skin with concrete.

Pieces of Pumice break off constantly.  Where are these pieces going?  If you have a client with cracked skin and or fissures and a piece of pumice gets lodged inside the skin……again, I hope you have good insurance.

In addition, if you do choose to use a pumice stone, I hope you throw them away after each use.  Pumice is a breeding ground for bacteria.  There is absolutely no way in God’s creation a pumice can be cleaned properly for use after use.

Let’s move onto probably the most used type of file in our Industry.  Sandpaper.  Single use or Peel and stick.

Let’s begin by talking about “sandpaper”  Do you know how it is made?  Do you know what it’s intended use is for?  I’m literally shaking while trying to write this article.  Sandpaper is for smoothing wood NOT skin.  Yikes!

So you say you throw it away after each use.  So you say you use the peel and stick. 

It doesn’t matter…..it is still sandpaper!

Sandpaper is made of abrasive minerals like aluminum oxide or garnet that are glued onto a paper backing.  Abrasive….Glued…..Aluminum oxide!  All key words here my friends.  Abrasive is NOT what we want to use on our clients skin.

In addition, the glue is a haven for bacteria as well.  None of the above in regards to these foot files can be sanitized properly…..forget what you are doing to your clients skin.  I say it again, I hope you have good insurance.

A less familiar type of foot file, is a file which is made via forging, or forge pressing.

Forging means to:  make or shape (a metal object) by heating it in a fire or furnace and beating or hammering it.  LOL….when I read this during my research, I actually did giggle.

For real????? How on earth can we offer any type of continuity or evenness or smoothness to the skin on our clients feet when using a tool which has been made by beating or hammering?  Sounds ridiculous doesn’t it?

Not only are we guaranteed shredding of the skin, but think about this.  How many hills and valleys are on this file where bacteria can hide?  Can we ever get this type of filed properly cleaned?  I would imagine not.

I always like to describe forging by putting my fist through a balloon.  You surely can see the undulations of my knuckles.  C’mon people…….arrrgh, I get so frustrated.  Working behind the chair isn’t always about making your job easier.  Nor is it always about giving the client what they want.  Your clients don’t know what the heck they want.

WE have to educate them.  Using improper tools on our clients feet is like using plastic play scissors on a haircut.  Would you even think of it?

The next process is what is known as “Chemical Etching”.

Chemical etching is a sheet metal machining process that is used to manufacture complex components with high levels of accuracy. The process works by printing the component design onto a photo-resist which is laminated onto the metal. The areas of photo-resist which have not been printed are removed, exposing the metal, which is subsequently etched away.

In layman terms, when a file is chemically etched, it is literally the exact same height from start to finish.  It is calibrated to the most finite degree.  There are no undulations for nasties to hide.  There is no unevenness to cause shredding on the skin.  It is without a doubt, the most accurate form of file making.

The safest file in the world should not shred the clients feet.  It should have the ability to be sterilized to the highest degree.  It should have no undulations in the file for nasties to hide and it shouldn’t cost $1.50.

 

Chemically etching, as shown in this file, guarantees  not to shred the skin.

Centre for Beauty endorses the Angel Feet file.  But, in this article i’m only talking about the process of making files and what they do to our clients skin.  If you want more info, please reach out to me cj@centreforbeauty.com

In closing, understand even though Centre for Beauty endorses the AngelFeet File, I am in no way shape or form putting down any Mfg’s files.  This is a Business education on what I feel is truly best for our clients.

Choosing the files you use is just that….a choice.  I recommend however, you make the best choice based on fact…..not just theory.

I’ll continue this series next week.  In addition, we will be making our announcement on our nest FILE BACK PROGRAM.  Are you ready to end your files to the Foot File Graveyard?

CJ Murray, Centre for Beauty Salon Supply

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Claims Need to be Verified!

As I get older and I reflect on what I have done with my life, I look around and realize how much I am like my Dad.  I am very proud of that, and I also understand….what he meant’

Over the past few years, as my Dad grows older, he reflects on his life.  He left school in 6th grade to help support his family of 7.  His Mom and Dad needed help. Eventually, after marrying my Mom serving time in the Military and working in Factory jobs…..he then has his own family of 7.  At some point, he started his own Business of TV repair.  a Business I remember him having through my entire life growing up.

He’s told me on more than one occasion, he wishes he could have provided more for us.  Mind you, we never wanted for anything.  We had clothes on our back, food on the table, a fun loving family and those of us who wanted to joined community sports, were never denied.

He’s always said “If I wasn’t so gosh darn honest”, we would probably all be jet setting around the world with the best of everything.

I’m always heart broken when he says this, because I know that jet setting around the world could never replace the love and support as a family.  But, as I said….I get what he mean’t.

I look around me and see so much dishonesty, so much “competition” to be better and greater.  I just don’t work that way.  I won’t play the game to advance my own agenda.  If I end up feeling like my Dad in my older years……i’m okay with that.

As a Distributor, I choose to represent the brands I represent because I believe in them.  I know they work.  I promote my brands through Education because it is more important and more rewarding to me to help my clients grow.  The sales I obtain from that Education is the bonus.

That is why I get so discouraged when i’m witness to claims being made, or products being marketed with false intent.  Hence my article today!

WHAT YOU NEED TO KNOW ABOUT FOOT FILES

I have recently heard and seen claims about Foot Files that just aren’t true.  This is no joke.  What we as Technicians are doing to our clients skin, using improper tools…is short of criminal.  Yes, I said criminal.  When we are intentionally or unintentionally causing micro lesions on our clients skin, making them suseptible to infection…..is just not right.

If you want to be in this Beauty game JUST to make money…..this article is not for you.  But, if you are truly interested in how to better care for your clients, teach them about the proper way to care for their feet and the skin on them….then keep reading.

There are many types of files on the market.  We have Stainless Steel, Cheese Grater, Sandpaper, Glass just to name a few.

We also have many ways these files are produced…..Chemically etching and Forging.

Then we have grit shapes and sizes.  We also have different types of Metals used.  We have wood and we have rubber and plastic.

What is important to know about whatever file you choose is;

  1. Will it shred the skin (and why)
  2. Will it clean properly to the highest degree
  3. Are there mixed metals which could cause irritation
  4. Will the material harbor bacteria
  5. and more!

There is so much information to share which, we NEED to be aware of

Stay tuned for next weeks article and I will share with you the specifics of what I’ve learned on many of the Foot Files available to us.  Detailed information the Mfg’s won’t share because all they want, is to sell their files.

In the meantime, if you have a question about files you want answered, send it over to me.  I’ll be more then happy to include it in my article.

CJ Murray, Centre for Beauty Salon Supply

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If I Want to do Your job more than you… who has more Passion?

Last week I talked about club crackers and finding your Passion. When you do, it’s easy to do your job, talk about your job and relay that excitement to your clients.
I’m presently reading a book by Jeffrey Gittomer, The Little Read Book of Selling. Constantly reading, constantly learning and constantly taking classes keeps me excited and Passionate about what I do.
My own personal continued Educations helps me identify what true passion is. It isn’t about just liking what you do, or about making your job easier, or even sharing with your Cients. What is is, is learning the way to make all that happen.

Passion: Strong and barely controllable emotions

Sally comes into the Salon. She has really dry skin on her feet.
You place her in the foot bath, perform the service and share with her the products you have to help her with her dry skin.

 

In essence, you’ve sold her a product

When you have true Passion, it becomes more than that.

Sally comes into the Salon. She has really dry skin on her feet.
Before you place her in the foot bath, you perform a client consultation. You visually look at the skin on her feet. You ask her about medications, lifestyle and all the things that you know Professionally could be causing the dry skin on her feet.

In essence, you are Educating her. From that you sell the product.

The difference is incredibly stunning. There is an absolute difference between someone who is doing their job, compared to someone who has real Passion for what they do.

WHICH ONE ARE YOU?

The example of my husband and his job is another perfect example. My husband takes the time to help is clients, help his fellow co-workers. Whereas there are many drivers who just do what they have to do. Deliver boxes, reap the benefits and get a paycheck.

As Passion is defined,
Think about how you are coming across to your clients. Today we left for a weekend trip. We sat at the airport bar to order breakfast. The tender was super busy. She was also super unhappy. Or, so it appeared.

In my opinion, she served the clients, but she wasn’t Passionate about it. In fact, i felt regardless of the fact we told her upfront we were on limited time, she didn’t go out of her way to accommodate. We actually got to the point where we told her we either had to cancel our order or take it with us. This was after we saw may people being served who came in after us. I was not a happy camper.

My point is, if it gets to the point where your clients want to do your job….then you shouldn’t be doing your job. It’s time to move on. I sat there thinking how much fun it would be to “have a happy face” behind the bar. Meeting the different people, being super busy (thinking money) and being proficient and attentive enough to the clients needs. I wanted to do her job.  

I may be repeating myself in all the above examples, but I recommend we all take that moment of “pause” and re-evaluate our attitude. Do you need an attitude adjustment? Some motivation? Something to get excited about?

Forget the excuse you don’t have time, you can’t afford it etc. etc. If you keep doing your job without Passion, you won’t have a job. Slowly but surely your clients will drift away.

What can we do?
1. Take a class
2. Read a book
3. Listen to a motivational radio station
4. Listen to a motivational tape
5. Visit another Salon
6. Follow a mentor

Find out what is happening in your Salon….

  1. Hire a secret shopper to evaluate how your team is with customer service
  2. Hire someone to secret shop over the phone so you can evaluate how your team sounds making that 1st impression
  3. Ask…….your Customer is always the one to ask first.  don’t be afraid to as your clients what they would change “if”

There are many ways to get excited and passionate about what you do. It doesn’t have to always cost a lot of money. But if you continue to do the same thing over and over again and expect different results…you will go no where.

I’d love to hear from you about what you do to keep yourself motivated and passionate. Please share by emailing me at cj@centreforbeauty.com or commenting below.

CJ Murray, President Centre for Beauty Salon Supply

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It Is All About The Passion

I never know where or when inspiration is going to hit me for my next article. I’ve been driving in the car, listening to the radio, lounging at the beach, chilling by the pool, talking with a client or in this case, having dinner with my husband.
Our conversation was pretty typical of two people talking. We talked about our week, our jobs, our future, the weather, people watching….etc.

The conversation turned to talking about driving 53′ rigs, backing up and turning corners.

When I tell you, it truly is about the Passion, i’m not kidding!

My husband, without even realizing it…..gave me my next article.

My husband drives tractor trailer for UPS.  33 years, safe driver!  He works 10-12 hours a day, never EVER complains.  He services about 5-7 clients a day (always the same).  His primary responsibility is making sure his larger accounts have empty trailers to fill on a daily continuous basis.  He drives an empty to his account, picks up a full trailer and returns to the UPS hub.  Back and forth all day long.

This may not sound like much, but I know (as he does) the importance of keeping those clients happy.  Just one of his accounts, ships about 5000 boxes per day.  YES!!!!  That is not a typo.  5000 packages per day.

I admire how my husband goes out of his way to make sure his clients are cared for properly.  He’ll contact other drivers if needed, he’ll search for packages they need “after” they’ve been brought to the UPS hub.  He’ll go in earlier, stay later….whatever is needed to make sure his clients stay satisfied with UPS.

I  also admire (back to our conversation) his backing up skills.  And….so does he LOL

There’s a new girl in the tractor trailer world.  She’s been driving package car for UPS for somewhere around 15 years.  She recently took her DOT testing and is now driving tractor trailer for UPS.

Now….back to our conversation

Sitting at the table awaiting our dinner, the club crackers sitting on ur table became tractor trailers.  My husband was sharing some of the hair raising places he’s had to back into.  He also shared with me what he’s thinking when he’s watching a “newbie” back up.

As you can imagine, it would be much like us seasoned Nail Technicians

watching a Nail newbie.

So, I asked him if he helps “the new girl”.  “oh ya” he says….he’ll help her be even better then him, as he proceeds to give me every scenario possible (using the crackers).  He’s very proud of what he does, and he should be.  The Passion he exuded in telling me his little tricks and what to do so you don’t get stuck in a compromised situation and how rewarding it is to “only have to back up once”, is what brought me to this article.  The Passion which was so visible when he talked about helping the new girl is what brought me to this article.  The Passion he

I even said to him “This is the perfect example of it really doesn’t matter what we do for a living, if we do it with Passion it’s a beautiful thing”.

I was so intrigued by what he was showing me (even though i’ve been through this over and over again) over a period of 14 years, I wanted more.  The excitement, the feeling proud, the look on his face and the passion in his voice had me totally focused on every word he was saying.

Many of us have been in this industry for a very long time.  Do we get burned out and lose our passion?  If we do, we are giving our clients a reason to go elsewhere?

Passion is what tells our clients “I love what I do and I can’t wait to share it with you”.Passion is what makes our clients trust us.  Passion encourages us to continuously grow.  Passion is beautiful.

When was the last time you did a check on your Passion?

  • Are you at work 15-30 minutes before your start time?  Or, are you walking in at the same time your client is?
  • Are you more fixated on your life and dis-interested in your clients?
  • Are you complaining more?  Getting frustrated more?  Irritated more?
  • Have you lost your zest for Education?
  • Are you in a rut?

If you’ve answered yes to any of these….you’ve lost your passion.  If that’s the case, you can rest assured your clients will know.  They will feel it and they will begin to look for somewhere else to go.

The good news is….you can get your Passion back!

  • Arrive in ample time before your client.  Organize your Station, have a quiet cup of tea.
  • Focus on THEM…not on you.  Ask about their life…their day….a random question about their childhood.
  • Ask them if they still like the service they are receiving.
  • Apply some new nail art.
  • Massage a minute longer then usual in a Foot Care service.
  • Talk about why you got into this industry.
  • TEACH someone….help them become the best they can be.

Re-invent your Passion and put it to work for you.  Without Passion, I wouldn’t have Centre for Beauty…..I wouldn’t have you!

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It’s All About the Base?

Last week we talked about “Life being an open bottle of Polish”.  I received an enormous amount of positive feedback from that article.  Thank you to each and everyone who takes the time to comment. It is greatly appreciated and helps me personally in my growth to keep helping you.

In keeping with my metaphoric discussions, in hindsight maybe this article should have come first. After all, the base is our foundation.  Does our foundation define us.  Does our foundation makes us strong.  What do you do with your base?

I was listening to a broadcast in my car this week.  The topic was about using what we have for the good instead of letting evil win over.

It touched me because for those of you who know me really well, you know that I am the eternal optimist.  Some how, some way I find a way to find the good and/or the reason in or for everything. Sometimes to the point, I find myself laughing at the fact that i’m going to say something optimistic, before I even speak it.

The broadcast also talked about negativity and what it can do to a person or people.

Much of my optimism is because I don’t want to be that negative person in anyone’s life.  In fact, I can tell you first hand how negativity can be a real downer.  As we speak, i’ve limited my time on social Media (specifically FB) because of all the negativity.

This brings me to the “base”.

Most people feel that having a good base, or a good foundation is the key.  I can’t say I disagree with that.  However, I personally feel knowing what to do with that base is even more important.

Having a good base or foundation can definitely make our jobs (our life) easier.  But, our foundation does not define us.  What we do with our foundation does.

The broadcast I was listening to went on to discuss a story of a visit (believe or not) to a Salon.  The person talking spoke about how he knew the Technician he was visiting, he knew her family well and he had been going to her for years.

However, over the years his Technician became negative and bitter.  Her foundation didn’t change.  He knew she came from a good one.  But, what she did with it changed.  Her life experiences of broken relationships, co-worker turmoil, financial stress…..all started to become his problem when he sat in her chair.  It got to the point where he didn’t look forward to his Salon service(s) anymore.

On the other side of the spectrum, he talked about people he knew who didn’t have such a good foundation.  Broken families, substance or alcohol addictive parent(s), illness……yet, they were the happiest, the most friendliest, the most optimistic, kind and generous people.  They didn’t let their base define them.

SO LET’S TALK ABOUT OUR ‘BASE”

  • Is your base defining who you are?
  • Are you doing good, even though your base may not be?
  • Is your base helping you grow?
  • Does your base cause separation between the good and evil?

As this relates to the Salon environment whatever your base is, whatever your foundation is, it must be kept in check.

Our guest come to us to feel good.  Becoming more then their service provider is a dangerous slope IF we forget they are still our guest.

Greeting them, offering them a drink, escorting them to your stations, listening to them and letting them know you care about them and the service they are receiving is the right one for them is all very important.

Our base is our bond.  Yet, not all bases work and we have to attempt to make them work.  Not all bases are created equal, yet…we have to find a way to make them compatible with our systems.  Not all bases will hold, yet we have to find a way to repair them when they do.

Does your base define you?  Are you stuck on believing the negativity of your base?  Your base should be your foundation, but it doesn’t have to be your stronghold.

CJ Murray, Centre for Beauty Salon Supply

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